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TD Bank-Personal Banking Associate JOB DESCRIPTION --Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions --Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters --Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking --Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management --Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence --Participate in the timely and accurate completion of business processes and procedures JOB REQUIREMENTS **Knowledge of banking solutions and processes to advise customers **A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills **A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities **A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner 感兴趣的同学请把简历发至微信号：egoven 这里。  |
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