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查看     | 回复 32 Call Center- Supervisor, $16 plus above

CarryTelecom

CarryTelecom
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Position Overview:

The customer service supervisor position is responsible for providing efficient and quality customer services in the daily management. Additionally, the position is responsible for assisting manager with development, include motivating,
counseling, training, and problem solving for
the team of employees.




General Responsibility:


Provide quality and efficient support service to clients


Maintains and improves call center operations by monitoring system performance


Handle customer complaints and issues, escalating as needed


Participate in monitoring of calls, and ongoing mentoring of associates


Prepare performance evaluations and make recommendations to Manager
to improve efficiency


Provide consistent, visible, timely, and effective communication and follow ups of team objectives


Participate in all daily, weekly, and periodic management meetings with peers and senior operations leadership


Additional responsibilities may be added as the needs of the business change and expand.




Skill and Requirement:


Business Degree (or equivalent) , Minimum 1-3 years management experience or equivalent experience.


Proficiency in English, French would be an asset

Excellent communication and interpersonal skills


Proficiency in customer focus, problem solving and analysis


Exceptional organizational skills and attention to detail


Willingness to listen and open mind


Ability to multitask, prioritize effectively and meet tight deadlines


Technical capability

Thank you to all applicants for your interest. Please note, only those that are under consideration will be contacted.


Job Type: Full-time

Required experience:
Management: 1- 3 years



Please sent resume to [email protected]


If you have any question, we can be reached by:

·
Telephone: 6479576586, or 6475604448, please ask to speak to a Human Resources Representative

·


CarryTelecom 最后编辑于 2018-01-08 18:41:09

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