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thais.santana

thais.santana
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About Plaza Premium Group: Headquartered in Hong Kong, Plaza Premium Group is the pioneer and industry leader in offering Global Airport Hospitality solutions in over 160 locations of 42 international airports across the world, with a collective goal of making travel better.

The Group currently employs nearly 5,000 staff and serves over 14 million passengers around the world annually, we are dedicated to delivering superior airport hospitality services for air travelers be they at Arrival, Departures or in Transit at worldwide airports.

Website: www.plazapremiumgroup.com

If you are interested in being part of an award winning and dynamic team, nurture and develop your career on a global scale, you might be our next: Guest Service Officer. You are an ambassador for Teamwork, Excellent Service and Innovation. Detail, warm personality and positive attitude is part of our collective goal in enhancing the airport experience for all travelers.

Location: YYZ Toronto Pearson International Airport, located at one of the best airports in North America, discover luxurious comfort, excellent service and sumptuous food as part of our Toronto Team.

* Application by email: [email protected] *


Overall responsibility

Greet and check-in passengers as well as monitor lounge condition

Meet and Greet customers at arrival gate/ departure curb; escort and assist them to go through security check, immigrations & customs.

Key Areas of Duties and Responsibility


  • To be able to show an exceptional first impression
  • To greet and bid farewell to passengers
  • To collect different means of payment from passengers
  • To assist passengers with their luggage
  • To contact airlines for any necessary information
  • To carry out regular checks of all areas of the lounge to ensure professional image and follow up with maintenance works.
  • To prepare reports for closing.
  • To carry out inventory of beverage, equipment and utensils.
  • To serve and/or handle all kind of alcohol, meat, nuts, etc
  • To collect dirties and support the back of the house.
  • To monitor the alcoholic consumption of customers.
  • To prepare and serve coffee, cappuccino, latte and alcoholic drinks
  • To serve customers at the Noodle Bar
  • For Meet & Greet Service Arrival, meet at arrival gate; assist in carrying hand-carries; escort customers to customs and immigration; identify check-in baggage with customers and upload the baggage to the vehicle prearranged.
  • For Meet & Greet Departure, meet customers at Departure Curb, assist customers to check in at airlines counters, escort customers to go through security and customs and bid farewell to customers at the departure gate.
  • Provide concierge services to customers; eg .personal shopping, floral, hotel, limousine, tour bookings, etc.
  • To be able to work as a team and assist other colleagues within different responsibilities
  • To take initiative to identify areas for improvement and participation in continual improvement activities
  • To undertake other jobs assigned by superior from time to time
  • Require employees to stand for long hours
  • To provide information of the airport and its facilities (Flight schedules and airlines information, direction to the departure gates, etc.) to the customers.

Qualities & Requirements


  • Be smart serve certified
  • Strong sense of customer service
  • Communication and writing skills
  • Ability to use computers and knowledge to work with Micro Soft applications (Word, Excel, PowerPoint)
  • Good organizational skills
  • Positive attitude
  • Initiative
  • Self-motivated
  • High sense of responsibility
  • Ability to prioritize
  • Problem execution ability
  • High level of attention to detail
  • Knowledge of Toronto Pearson Airport
  • Physical strong
  • Able to lift up 50lbs baggage
  • Good sense of directions

If you start or finish duty between 2400 hours and 0530 hours are entitled to an Odd Hours Allowance of CAD 0.50 per hour.

If your attendance is 100% you are entitled to an Attendance Incentive of CAD 0.50 per hour

Working at the airport, you get a discount to use the Union Pearson express service, its CAD 3.50/- every ride.

Plaza Premium Lounge Global lounge use for full time colleagues

Free parking at Viscount parking during duty hours at the lounges for full time colleagues

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

Job Type: Full-time

Salary: $14.30/per hour to $14.50/per hour

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